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De-Escalation Strategies for Frontline Staff
De-Escalation
Course Pricing:
Half-day: $750
Full-day: $1250
Pricing is indicative and confirmed based on delivery requirements, group size, and location.
Course Overview
De-escalation skills
Emphasises communication skills used to prevent escalation, including active listening, empathy, and clear verbal communication.
Course Duration Options
Delivery length can vary based on organisational needs and participant roles.
- Short format (approximately half-day)
Focuses on core de-escalation principles, communication skills, and practical examples.
- Extended format (full day)
Allows more time for discussion, scenario work, and applying de-escalation strategies to workplace-specific situations.
Key Components
Active Listening
Listening to understand concerns, clarify issues, and identify what is driving the situation.
Empathy
Acknowledging concerns and responding in a way that reduces tension.
Clear Verbal Communication
Using calm, respectful language to guide interactions toward resolution.
Delivery Approach
The course is delivered in a focused, practical format and can be adapted to suit organisational needs, and time constraints.
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