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filler@godaddy.com
Signed in as:
filler@godaddy.com

Course Pricing:
Half-day: $750
Full-day: $1250
Pricing is indicative and confirmed based on delivery requirements, group size, and location.
De-escalation skills
Emphasises communication skills used to prevent escalation, including active listening, empathy, and clear verbal communication.
Delivery length can vary based on organisational needs and participant roles.
Active Listening
Listening to understand concerns, clarify issues, and identify what is driving the situation.
Empathy
Acknowledging concerns and responding in a way that reduces tension.
Clear Verbal Communication
Using calm, respectful language to guide interactions toward resolution.
The course is delivered in a focused, practical format and can be adapted to suit organisational needs, and time constraints.
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