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De-Escalation Strategies for Frontline Staff
Verbal De-Escalation
Investment
Half-day course: $800
Full-day course: $1500
Terms and conditions apply.
Course Overview
Essential Skills for Conflict Situtions
While conflict management involves various strategies, de-escalation specifically targets techniques to prevent escalation. This course focuses on active listening, empathetic communication, and non-verbal cues as essential de-escalation tools.
Our De-Escalation Strategies Course equips individuals with the skills needed to effectively manage conflict situations. Participants will learn practical techniques to defuse tension, making it ideal for staff with limited training time and businesses seeking a cost-effective solution
Key Components
Active Listening Skills:
Participants will learn to attentively listen and understand the concerns and emotions of individuals in conflict.
Body Language and Non-Verbal Communication:
Understanding and interpreting body language cues is vital for effective de-escalation. Participants will gain practical insights into non-verbal communication techniques.
Key Components
Empathetic Communication:
Developing the ability to communicate with empathy and understanding is crucial in de-escalating situations. Participants will gain insights and strategies for expressing empathy effectively.
Effective Communication Techniques:
This 4-hour course teaches communication techniques like active listening and empathetic responses. Participants will learn to diffuse tension and steer conversations toward positive outcomes.
Course Benefits
Focused, Efficient and Cost Effective:
In just four hours, this course offers a targeted training option for staff with limited availability. It provides a cost-effective solution for businesses looking to equip their team with essential de-escalation skills without requiring extensive resources.
It offers a cost-effective alternative for businesses seeking to equip their staff with essential de-escalation skills without committing extensive resources.